Stop your subscription from renewing
Start with the provider named on your receipt. An Apple subscription, a Google Play subscription, and a web purchase are managed through different billing flows.
Contents
If Apple bills you
On an iPhone or iPad, open Settings, select your name, and open Subscriptions. Select the PolyBuzz subscription and choose Cancel Subscription if that option is available.
If you cannot find it, compare the Apple Account with the one on the receipt. An expiration message or a missing cancel option can mean it is already canceled.
If Google Play bills you
Open subscriptions in Google Play using the Google Account that made the purchase. Select the PolyBuzz subscription, choose Cancel subscription, and complete the confirmation.
Uninstalling the app does not cancel a Google Play subscription.
If you subscribed on the website
Open your subscription management while signed in to the purchasing account. Follow the cancellation option for the active plan and check the confirmation or next renewal status.
If you cannot locate the plan, send us the receipt reference and purchasing account information. Do not send your full card number.
Check the end date
Canceling renewal and requesting a refund are separate actions. Review the confirmation for the remaining access period and any applicable refund options. Keep that confirmation with your receipt.