If PolyBuzz will not load
First check which part is failing: opening the site, signing in, loading a character, or receiving a reply. Those are different problems and can have different causes.
Contents
Check the connection and the version
- Check whether another website loads on the same connection.
- If the app fails, try our web version. If the website fails, try another current browser.
- Check whether an app update is available through your usual download channel.
- Keep the wording of any region, age-verification, or access message.
Check whether it follows the account
If you can open public pages but cannot sign in, focus on the login flow. If only one character fails, keep that character's link. If text works but voice does not, check audio permissions separately.
A blocked connection on a managed network may require help from the network administrator. We do not provide an alternate address that guarantees access through every network restriction.
Look for an announcement, then contact us
Check our official community announcements for a service update. A single failed request is not proof of a general outage, and we cannot give a recovery time without an announcement.
Send your device, app or browser version, approximate time, error message, and the steps that produced it. Do not include a password.