Contact us
You can contact us at care@polybuzzai.app or use the feedback option in the app. Include the details that identify the issue without sharing your password.
Contents
Tell us what happened
- The device and app or browser version you are using.
- The account reference or sign-in method involved.
- The character link, if the issue affects a particular character.
- The exact message and the steps that caused it.
- The approximate time and your time zone.
A cropped screenshot can help when it shows the problem without exposing unrelated conversations.
For a purchase or renewal issue
Include the billing provider and receipt reference. State whether the issue is a missing benefit, an unexpected renewal, a cancellation request, or a balance that did not update.
Do not send a full card number, security code, password, or one-time sign-in code.
Keep account details out of public channels
Our community channels can carry announcements and general discussion. Use a private support route for receipts, account identifiers, or information that should not be posted publicly.